Skip to main content

faqs

products

Where can I see relevant allergy information?

All allergen information is included on each product page, as well as inside the cocktail boxes & on our bottles. Please contact us if you have any questions.

Is there a shelf life to your products?

We recommend our DIY cocktail kits are enjoyed within 4 weeks. Our bottles have a varying shelf life of 3-6 months.  Shelf life information is listed on each product page.

Delivery

When do you post orders each week?

We post most products on Tuesdays, Wednesdays & Thursdays, unless otherwise arranged. Our DIY cocktail kits are posted on Thursdays only. At checkout you will be prompted to select your preferred delivery date, so we will ship on days that best match up with this.

How much notice do you need to fulfil an order?

We would prefer 2 days notice to fulfil your order ahead of shipping, however in many cases we can do so in 24 hours. Current available delivery dates will be shown at checkout. 

How do you deliver parcels?

We use DPD tracked Next Day Delivery courier service.

Important delivery Ts&cs - please read.

DPD are the UK's most trusted courier service and they do a bloody good job! However, even they they may experience their own delivery delays, and therefore we cannot always guarantee next day delivery. Please keep this in mind if you really need your delivery on a particular date.

We cannot be held responsible for any courier delays and it's the customer’s responsibility to

manage their own deliveries using the DPD tracking service. 


As most of our products contain alcohol, you will be required to show proof of age upon delivery - so please do keep this in mind when managing your delivery.

other

Do I need to purchase anything else to make the cocktails?

Most ingredients are included in the box, except fresh & fragile food items like eggs, ice, lemons etc... All additional ingredients can easily be found in your local supermarket. 


You will need a cocktail shaker for most of our recipes, however a protein shaker or jam jar with lid is a perfectly good alternative.
You will also need a few other items of standard kitchen and barware.


We also recommend you enjoy your cocktails with proper glassware - it’s all part of the experience and each of our recipes will be tailored to a particular cocktail style. 

I run a business and would love you to create a bespoke cocktail box for my employees/customers/brand ambassadors! Is this possible?

First of all - aren’t you lovely?! Second of all - YES! We would absolutely love to do this for you. Please get in touch with us. 


Can I hire Lucky Pineapple for my event?

Yes! We have 2 fabulous mobile bars perfect for all kinds of parties and pop ups. Check out our 'Cocktail Bars' page for more information and to make an enquiry.

How can I contact you?

Please send all enquiries through our Contact page. 

Your Cart

Your cart is currently empty.
Click here to continue shopping.