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faqs

products

Where can I see relevant allergy information?

All allergen information is included on each product page as well as inside your cocktail box.

Is there a shelf life to the cocktail boxes?

As some of our boxes contain fresh ingredients, we recommend that these are enjoyed within 5

days of arrival. Shelf life information is included on each product page.

Should I refrigerate anything inside my cocktail box? 

We recommend that any fresh ingredients included in your box should be refrigerated immediately upon arrival and enjoyed within 5 days. 

Delivery

When do you post orders each week?

We post on Tuesdays, Wednesdays & Thursdays, unless otherwise arranged. At checkout you will be prompted to select your preferred delivery date, so we will ship on days that best match up with this.

How much notice do you need to fulfil an order?

We would prefer 2 days notice to fulfil your order ahead of shipping, however in many cases we can do so in 24 hours. Current available delivery dates will be shown at checkout. 

How do you deliver parcels?

We use DPD Next Day Delivery courier service.

Important delivery Ts&cs - please read.

DPD are the UK's most trusted courier service and they do a bloody good job! However, even they they may experience their own delivery delays, and therefore we cannot always guarantee next day delivery. Please keep this in mind if you really need your delivery on a particular date.

We cannot be held responsible for any courier delays and it's the customer’s responsibility to

manage their own deliveries using the DPD tracking service. 


As most of our products contain alcohol, you will be required to show proof of age upon delivery - so please do keep this in mind when managing your delivery.

other

Do I need to purchase anything else to make the cocktails?

All ingredients are included in the box, except ice, fragile food items like eggs. You will need a cocktail shaker for most of our recipes, however a protein shaker or jam jar with lid is a perfectly good alternative.
You will also need a few other items of standard kitchen and barware.


We also recommend you enjoy your cocktails with proper glassware - it’s all part of the experience and each of our recipes will be tailored to a particular cocktail style. If you need some inspiration on this front - please check out our glassware selection available to purchase alongside your cocktail boxes! 

I run a business and would love you to create a bespoke cocktail box for my employees/customers/brand ambassadors! Is this possible?

First of all - aren’t you lovely?! Second of all - YES! We would absolutely love to do this for you. Please check out our Bespoke & Corporate page for more information.


Can I hire Lucky Pineapple for my event?

Yes! We have 2 fabulous mobile bars perfect for all kinds of parties and pop ups. Check out our Events & Bar page for more information and to make an enquiry.

How can I contact you?

Please send all enquiries through our Contact page. 

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